GSS Blog
Are bigger businesses better when it comes to customer service?
Gresham Storage Solutions is not a large organization and even though we have a three letter acronym – GSS – we are not known by this name or held in the same regard as EMC, IBM, SUN, etc, so I frequently hear people say things like “we only deal with big corporations” or “who is Gresham”. This is the plight of many organizations of similar size to Gresham Storage Solutions; to be dismissed not because of product quality or organizational capability but because smaller organizations don’t fit the stereotypical purchasing mold that some organizations have chosen to adopt. If you recognize this as being something that happens in your organization, read on…
I want to challenge the wisdom of this way of working and suggest that not only does such a mentality hinder your organization’s ability to procure the best products at the most competitive prices but it often leads to an overall poorer experience in the short, medium and long term. And, it is really that post-sale experience where I think things begin to unwind quickly because, if we are honest with ourselves, when has technology worked perfectly? So, it isn’t a matter of if you are going to have to call upon your vendor to help you resolve a problem but a matter of when. How they respond should speak volumes to the true value the company delivers.
When the money dries up, print some more
It might sound like I am encouraging you to commit a federal crime but trust me, I don't want you to go to jail. What I do want to do is help you identify ways to take advantages of inefficiencies in your current storage environment that will let you discover hidden pockets of money that can be used more wisely.
